CUSTOMER SERVICE

service introduction

Service

FAQ
More time hours of battery use results in decreasing battery efficiency. Normally 2 years is avarage expected life time. 
This case, the life of battery seems to come to the the end. Then please contact the genoray headquoter for the replacement.

※ Use only the supplied AC/DC charger (28V, 1.07A). Using other charger can makes a problem. When you send the used battery back to us, please send us charger as well.
More time hours of battery use results in decreasing battery efficiency. Normally 2 years is avarage expected life time. 
This case, the life of battery seems to come to the the end. Then please contact the genoray headquoter for the replacement.

※ Use only the supplied AC/DC charger (28V, 1.07A). Using other charger can makes a problem. When you send the used battery back to us, please send us charger as well.
More time hours of battery use results in decreasing battery efficiency. Normally 2 years is avarage expected life time. 
This case, the life of battery seems to come to the the end. Then please contact the genoray headquoter for the replacement.

※ Use only the supplied AC/DC charger (28V, 1.07A). Using other charger can makes a problem. When you send the used battery back to us, please send us charger as well.
Normal (10℃~35℃)
: Open the battery cover and re-connect to battery connector again.

Cold Environment (under 10℃)
: In case that temp is under 15℃, there is possiblity to make malfucntion due to the temporal battery inefficiency. Please keep them warm place over 1 hours and test it.
Normal (10℃~35℃)
: Open the battery cover and re-connect to battery connector again.

Cold Environment (under 10℃)
: In case that temp is under 15℃, there is possiblity to make malfucntion due to the temporal battery inefficiency. Please keep them warm place over 1 hours and test it.

Exposure switch release then X-ray standard exposure time.

Exposure switch should be pressed until end of beep.

Either exposure switch (hand switch) keep pressing or exposure switch (hand switch) press during displaying stanby icon, Alarm 8 usually displayed. Check the exposure switch.
The device is normally opertated well during X-ray exposure without any error code display, either intra oral sensor and related software might caused this problem. please contact the person in charge of.
(Too light) increase exposure time setting SEC ↑, (Too dark) Decrease exposure time setting SEC ↓
Open the battery cover and re-connect to battery connector again.
Please retry by restarting the device.
※ If the same problem happens, ask for technical service.
Please retry by restarting the device.
※ If the same problem happens, ask for technical service.
Please turn off the device, and have a cooling time of 2~3 hours.
Please try again by restarting Papaya OP.
Please retry by restarting the device.
Please retry by restarting the device.
Please retry by restarting the device.

Please retry by restarting the device.

※ If the same problem happens, ask for technical service.

Please retry by restarting the device and PC.

※ If the same problem happens, ask for technical service.

Please try again by restarting Papaya OP and the device.
Reboot the device and check after 2~3 hours. 
※ If the same problem happens, ask for technical service.
Reboot the device and check after 2~3 hours. 
※ If the same problem happens, ask for technical service.
Reboot the device and check after 2~3 hours. 
※ If the same problem happens, ask for technical service.
Reboot the device and check the problems.
※ If the same problem happens, ask for technical service.
Shoot again by not releasing the hand switch until the WAITING MESSAGE is displayed.
Reboot the device and check the problems.
※ If the same problem happens, ask for technical service.
Reboot the device and check the problems.
※ If the same problem happens, ask for technical service.
Reboot the device and check the problems.
※ If the same problem happens, ask for technical service.
Power OFF and reboot after 10 min. 
※ If the same problem happens, ask for technical service.
Power OFF and reboot after 10 min. 
※ If the same problem happens, ask for technical service.